Cancellation & Refund Policy
Last updated: May 2026
Quick Summary
Full Refund Available
Cancel up to 24 hours before your tour start time
Limited Refund
Cancel less than 24 hours before → Up to 50% refund (discretionary)
Full Refund (24+ Hours Before)
If you cancel your tour booking at least 24 hours before the scheduled start time, you are entitled to a full refund of your booking amount.
✓ Full Refund Conditions:
- • Cancellation submitted at least 24 hours before tour start time
- • Tour has not already commenced
- • Original booking was made through EnzoTours platform
- • No fraudulent activity detected on the booking
Limited Refund (Less Than 24 Hours)
If you cancel your tour booking less than 24 hours before the scheduled start time, your booking is considered non-refundable by default.
However, at EnzoTours' discretion, customers may be entitled to a 50% refund depending on the specific circumstances, including:
- Whether the tour operator can accommodate another customer
- The specific tour type and operational costs
- Your booking history and customer standing
- Any valid extenuating circumstances you provide
To request a late-cancellation refund, contact us immediately at info@enzotours.co.uk or call +90 542 182 9994.
3. Tour Modifications
Rescheduling: If you need to reschedule your tour instead of cancelling, you may do so without penalty if you request the change at least 24 hours before your original tour date. Availability depends on the requested date and tour capacity.
To reschedule, contact us at info@enzotours.co.uk with your booking reference and preferred new date.
How to Request a Cancellation
Open Your Booking
Go to "My Bookings" in your profile and select the tour you wish to cancel
Submit Cancellation
Tap the "Cancel Booking" button and confirm your request
Confirmation Email
You will receive an email confirming your cancellation and refund status
Receive Refund
Approved refunds are processed to your original payment method within 5-10 business days
Refund Processing
Once your cancellation is approved, refunds are processed to your original payment method:
- Credit/Debit Card: 5-10 business days (depends on your bank)
- Digital Wallets: 3-7 business days
Note: Refunds are processed in the original currency you paid in. Currency conversion rates may apply if you paid in a different currency than your card's billing currency.
6. When Refunds Are Not Applicable
Refunds are NOT available if:
- • The tour has already started or been completed
- • Cancellation is requested less than 24 hours before tour start time (except at our discretion)
- • The booking was made fraudulently or with invalid payment information
- • You fail to appear for the tour (no-show) without prior notice
- • You violate our Terms of Service
7. Force Majeure & Extraordinary Circumstances
If EnzoTours Cancels: If we are forced to cancel your tour due to unforeseen circumstances such as:
- Extreme weather conditions making the tour unsafe
- Natural disasters or government restrictions
- Pandemics or health emergencies
- Service provider unavailability
You are entitled to either:
- Full refund to your original payment method, or
- Reschedule your tour to an alternative date with no additional cost
We will notify you as soon as possible if we need to cancel your tour due to these circumstances.
8. No-Show Policy
If you fail to appear for your booked tour without cancelling or notifying us in advance, your booking is considered a "no-show" and no refund will be issued. You will still be charged the full booking amount.
If you cannot make your tour, please cancel it promptly so the slot can be offered to other customers.
9. Disputes & Appeals
If you believe your cancellation or refund has been handled incorrectly, you have the right to appeal. Contact us with your booking reference and a detailed explanation:
Email: info@enzotours.co.uk
Phone: +90 542 182 9994
We typically respond to appeal requests within 5-7 business days.
10. Payment Method & Chargebacks
If you issue a chargeback through your payment card issuer without attempting to resolve the issue with EnzoTours first, we may take action to recover the amount and may block your account from making future bookings.
Please contact us first at info@enzotours.co.uk to resolve refund or payment disputes.
11. Questions?
If you have any questions about our cancellation or refund policy, don't hesitate to reach out:
EnzoTours Limited
18 Addison Gardens, Grays, Essex RM17 5QU, United Kingdom
Email: info@enzotours.co.uk
Phone: +90 542 182 9994