Privacy Policy

Information We Collect

4. How We Use Your Information

We use your personal data to:

• Process and manage your tour bookings
• Send booking confirmations, reminders, and updates
• Respond to your support requests
• Improve our app and services
• Send promotional offers (only with your consent)
• Comply with legal obligations

5. Payments & Financial Information

All payments are processed by Stripe, a PCI-DSS compliant payment processor. We accept all major currencies supported by Stripe, including USD, GBP, EUR, and TRY. We do not store your full card details on our servers.

Accepted Payment Methods:

• Visa and Mastercard credit and debit cards
• All currencies supported by Stripe

For more information on how Stripe handles your data, see Stripe's privacy policy at stripe.com/privacy.

6. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Service providers: Our local tour operators receive your name and contact details to fulfil your booking
• Payment processors: Stripe processes payment transactions
• Legal authorities: If required by law or to protect our rights

7. Data Retention

We retain your personal data for the following periods:

• Account data: Retained while your account is active; deleted upon account deletion
• Booking records: Retained for 3 years after your last booking for service improvement and customer support
• Financial records: Retained for 7 years for accounting, tax, and legal compliance purposes
• Communications: Retained for 1 year or as needed for dispute resolution

You may request deletion of your account and personal data at any time via the Profile section of the app or by contacting us at info@enzotours.co.uk. Financial records required by law will be retained for the full 7-year period.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability

To exercise any of these rights, contact us at bookings@enzotours.co.uk.

9. Cookies & Tracking

Our app uses essential cookies and local storage to maintain your session and preferences (such as language and currency). We do not use third-party advertising cookies.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

11. Security & Data Protection

We implement robust security measures to protect your information:

12. Additional Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data is transmitted over HTTPS.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice within the app. Continued use of the app after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: